First phase review: The assessment. Had a leak in my kitchen ceiling that was not caused by plumbing. A storm knocked down a pine tree next to the house a few months back and thought that might be the cause. So, I requested an estimate through Mhi website and received a call within 24 hours. Customer Svc scheduled a sat appt for me to fit my schedule.Jarod & Josh showed up right on time. Very polite, professional, respectful of my property and just super guys to spend time with. We talked for about 45 minutes before they did their assent of my roof, which included a visit to my very messy (and apparently mildew infected) attic. Then, they went outside on one of those 20 degree days, climbed up on the roof to assess, and walked my garage roof taking photos and videos of the whole ‘project’.Once their evaluation was done, they showed me HUNDREDS of pictures and videos they took while explaining the issues that they found.What really impressed me most was their knowledge and obvious passion about proper roof installation. They spent a lot of time (because I ask a lot of questions 🙂 explaining why my roof failed, the importance of heat/moisture control - which comes from proper air flow, and how Mhi roof installers are trained. It’s comforting to know that the company provides a trade-school type environment that teaches all their installers the same - correct - way of installing shingles and repairing roofs. Any monkey can watch a YouTube video and nail shingles to a piece of decking. But it takes a professional who is devoted to their trade to learn WHY it should be done a particular way: preventing future problems and premature failure. They had a suitcase of delightful roof props that make a geeky handyman absolutely salivate with girlish glee. And when they explained their technique for flashing?! Lost.my.mind.They helped me complete the financing process and I signed a contract. Now I await the install.Josh & Jarod set the bar high to be sure. I hope the installers can cash the check these guys wrote for the company!I will provide further updates as the install progresses but so far, so very good!.**UPDATE**I hesitated to write a follow up review earlier as I wanted to wait until I was able to write one final review but it seems this may be my last update.The roof replacement went well the first week of March. A few hiccups at the beginning but the team jumped right in and worked very VERY hard for two full days: even in the midst of a torrential rain storm. Both roofs looked great & the crew cleaned everything down to the last errant nail. I have nothing but compliments for the team who installed the roof.I think.HOWEVER. Four days after the roof was replaced, corner caps blew off from two sides of the roof. I called Mhi who said they would relay the message to the warranty department (?). Made numerous calls & left MANY messages and spoke to too many people to remember. I was on the schedule, but no one showed. Finally reached “THE GUY” who said I’d be on the schedule the next day. Two months since the roof install & three weeks since I was scheduled for “the next day” & still no roof repair & no follow-up from anyone from the company. And as I wait I see more & more of the underlay being blown around and ripped. Dozens of significant rain storms in the last two months & still, roof not fixed.While they did a bang up job selling me their “Premium” package that was said to to assure “concierge” service and “24 hour response guarantee” I’ve yet to really see either of those. I could have spent $25k to a random Bob’s Roofing Company, but I chose to spend more than SIXTY THOUSAND DOLLARS to a company who pledges a “25 year leak guarantee” and a Home Protection Package. I’ve all but given up on either.Cannot say at this point I would recommend this company. While they may install a roof well, if you have any issues after they are not very responsive in rectifying them or reaching out to communicate a remedy for them.
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